Customer Reviews
The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
Customer Reviews
The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
17.11.2008
Jan, Turnhout
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Dear Guest, Thank you very much for your response. hope to welcome you soon again in Antwerp. Best regards Caroline Lahou
12.11.2008
Stany, Brugge
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Beste gast, Hartelijk dank voor uw score. Wij hopen u snel weer te mogen verwelkomen in Antwerpen. Met vriendelijke groeten Caroline Lahou
03.11.2008
Frédéric, Kuurne
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
het was onmogelijk om voldoende licht in de kamer te hebben. Anders alels OK.
Beste Mr Leirman, Hartelijk dank om deze comment. Ik heb dit besproken met onze verantwoordelijke van technische dienst en wij gaan kijken naar een oplossing. Alvast bedankt en hoop u snel weer te mogen verwelkomen in Antwerpen. Met vriendelijke groeten Caroline Lahou
03.11.2008
Johan, Karlstad
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Dear Mr Garcia, Just a small note to take you for having taken the time to write this review. Hope to welcom you soon again in Antwerp. Best regards Caroline Lahou
18.10.2008
MARTIN, BRUSSELS
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Bigger parking please, to avoid leaving my car outside.
20.09.2008
Francisco Javier, London
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
The gym was small and lacking equipment. The equipment is good but I missed having weights, more space and music. The television was not loud enough for when you are exercising.
Dear Mr Gomez, First of all I would like to thank you for having taken the time to write this review. I've asked our maintenance engineer to see what solution we can find for the music. Hope we can welcome you very soon again in Antwerp. Best regards Caroline Lahou General Manager Ramada Plaza Antwerp
17.09.2008
Suzy, Strasbourg
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Good : restaurant (dinner and breakfast) almost perfect / good services in general To improve : the walls of my room 423 were stained (bathroom), the carpett seems to be not very clean / smoky bar /during my departure peaople told me a wrong way to Bruxells
Dear Mrs Ribeyrolles, Thank you for having taken the time to write this review. I have asked the housekeeper to give an extra cleaning to this room. I've also asked the Front Office Manager to renew the maps with the roads to the different cities. Again, I would like to thank you for your comments, only in this way we can improve our service and product. Best regards Caroline Lahou General Manager Ramada Plaza Antwerp
09.09.2008
Emer, Ville-en-Sallaz
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
WiFi not available
Dear Mr O Dohery, First of all I would like to thank you for having taken the time to xrite this review. Only in this way we are able to taken the necessary actions to improve our service. We have contacted our internet company and they will come this week tot do a whole review of the system. Again thank you for having informed us and hope to welcome you very soon again in our hotel. Best regards Caroline Lahou General Manager Ramada Plaza Antwerp
09.09.2008
Mark, Oudkarspel
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
I never haved slept as well as I did at Ramada.
Dear Mr Brantjes, First of all I would like to thank you for having taken the time write this comment. Also a big thank you for the compliment we have received. I hope I will be able to welcome again very soon in Antwerp. Best regards Caroline Lahou General Manager Ramada Plaza Antwerp